Cancellation, Refund and
Return Policy
Definitions
We/Our/Us
means Adhar Chandra Das
& Sons.
Website means www.adharsweets.in
Cancellation
As
a general rule you shall not be entitled to cancel your order once you have
received confirmation of the same. If you cancel your order after it has been
confirmed, we shall have a right to either not to refund the order value or
recover from your subsequent order.
However,
in the unlikely event of an item on your order being unavailable, we will
contact you on the phone number provided to us at the time of placing the order
and inform you of such unavailability. In such an event you will be entitled to
cancel the entire order and shall be entitled to a refund in accordance with
our refund policy.
We reserve the sole right to cancel your order in the following
circumstance:
Ø in the event
of the designated address falls outside the delivery zone offered by us;
Ø failure to
contact you by phone or email at the time of confirming the order booking;
Ø failure to
deliver your order due to lack of information, direction or authorization from
you at the time of delivery; or
Ø unavailability
of all the items ordered by you at the time of booking the order.
Refunds
You shall be entitled to a refund
only if you pre-pay for your order at the time of placing your order on this
website and only in the event of any of the following circumstances:
Ø us
cancelling your order due to (A) your delivery location following outside our
designated delivery zones; (B) failure to contact you by phone or email at the
time of confirming the order booking; or (C) failure to contact you by phone or
email at the time of confirming the order booking; or
Ø you
cancelling the order at the time of confirmation due to unavailability of the
items you ordered for at the time of booking.
Our decision on refunds shall be at
our sole discretion and shall be final and binding.
All refund amounts shall be
credited to your account within 3-4 business days in accordance with the terms
that may be stipulated by the bank which has issued the credit / debit card.
Returns
Due to perishable nature of our
products we do not provide any Return policy. We make best possible efforts to
provide you quality products and urge you to consume them within 24 hours of
receiving them.
Contact Us
If you have any queries, contact us
at -info@adharsweets.in