In the event you receive a damaged
/ defective product or a product that does not comply with the
specifications as per your original order, you are required to get in
touch with the customer service team.
Upon receiving your complaint, Efineindia shall verify the authenticity and the nature of the complaint. If Efineindia is convinced that the complaint is genuine, Efineindia will
inform the relevant party for such complaint and request for a
replacement. However, in the event of frivolous and unjustified
complaints regarding the quality and content of the products, other than
not requesting for a replacement, Efineindia reserves the
right to pursue necessary legal actions against you and you will be
solely liable for all costs incurred by EmarinersApp in
this regard. You expressly acknowledge that the Merchant selling the
defective product/ service will be solely responsible to you for any
claims that you may have in relation to such defective product/ service
and Efineindia shall not in any manner be held liable for
the same.
Before accepting shipment of any
product, kindly ensure that the product’s packaging is not damaged or
tampered. If you observe that the package is damaged or tampered, Efineindia requests you to refuse to accept delivery and inform Efineindia at the
earliest. The return process of the product may be restricted by Efineindia depending on the nature and category of the product.
In order to return any products
sold through the Efineindia Platform, you are
required to comply with the following conditions:
For non-damaged/ non-defective
product, you shall be allowed to return the product within the time
frame displayed on website at the time of purchase;
Please notify Efineindia of receipt of damaged/ defective product within 48-hours of delivery to
you. If you are unable to do so within 48-hours, Efineindia /Merchant/manufacturer/service provider shall not be held liable for the
failure to replace the order;
Efineindia will arrange pick-up of the damaged/defective product
through its own logistics partner. In the event Efineindia is
unable to do so, Efineindia will notify you
regarding the same and you will be required to dispatch the product using
a reputed courier in your respective area within one (1) day from
receipt of such notice. Courier freight charges will be reimbursed in
such form as is determined by the logistics team upon prior consultation
with Efineindia
Products should be returned in
their original packaging along with the original price tags, labels,
barcodes, user manual, warranty card and invoices, etc.;
Efineindia offers hassle-free returns to simplify returns for buyers
and sellers. If applicable, you also authorize Efineindia to
place the return shipping costs on your invoice;
It is advised that the return
packets should be strongly and adequately packaged so that there is no
further damage of products during transit;
The returned products are subject
to verification and checks by Efineindia in order to
determine the legitimacy of the complaint/ return;
In the event the return of a
product is duly accepted by Efineindia , the value of
such product, as originally paid by you during acceptance of delivery of
product or otherwise, as adjusted with any credits/discount/offers, will
be refunded to you. Refund will be processed based on the mode of
payment and Efineindia will credit your refunds directly into your
source of payment. Refunds will be subject to the following:
Orders paid online will be
refunded instantly through the source of payment;
For Cash on Delivery payments
also the amount will be refunded into your source of payment;
A promo code, once used, shall
not be refunded in case of cancellation of order either by you or Efineindia.
By accepting the Marketplace Terms
here and the T&Cs in general, you accept that Efineindia may
send the alerts to the mobile phone number/ email address provided by you
at the time of registering for the Efineindia Service/Efineindia Platform or to any such number/e-mail address
replaced and informed by you subsequently.
Content: Content on the Efineindia Platform displayed tries to offer reliable data, Efineindia cannot
promise that the catalogues will always be accurate and up-to-date, and
you agree that you will not hold our catalogue providers or us responsible
for inaccuracies in the catalogues. The catalogue may include copyrighted,
trademarked or other proprietary materials. You agree not to remove any
copyright, proprietary or identification markings included within the
catalogues or create any derivative works based on catalogue content.
Limitation of liability and waiver:
In no event, Efineindia or sellers, contractors, agents, licensors,
partners or suppliers will be liable to you for any special, indirect,
incidental, consequential, punitive, reliance, or exemplary damages
(including without limitation lost business opportunities, lost revenues,
or loss of anticipated profits or any other pecuniary or non-pecuniary
loss or damage of any nature whatsoever) arising out of or relating to:
(i) this Agreement/T&C; (ii) the Efineindia Marketplace
Services, the Efineindia Platform or any reference site/app/platform/service;
or (iii) your use or inability to use the Efineindia Marketplace Services, the Efineindia Platform
(including any and all materials) or any reference
sites/app/platform/service, even if Efineindia or a Efineindia authorized representative has been advised of the possibility of such
damages. In no event, Efineindia or any of its
contractors, directors, employees, agents, third party partners, licensors
or suppliers will be liable to you for any damages, liabilities, losses,
and causes of action arising out of or relating to: (i) this Agreement;
(ii) the Efineindia Marketplace Services, the Efineindia Platform or any reference site/app/platform/service; or (iii) your use or
inability to use the Efineindia Marketplace
Services, the Efineindia Platform (including any and all materials) or
any reference sites/app/platform/service; or (iv) any other interactions
with Efineindia , however caused and whether arising in
contract, tort including negligence, warranty or otherwise, beyond or in
excess of the amount paid by you, if any, for using the portion of the Efineindia Marketplace Service or the Efineindia Platform giving
rise to the cause of action, or beyond or in excess Rs. 5,000/- (Rupees
Five Thousand only), whichever is less.You acknowledge and agree that Efineindia has offered its products and services, set its prices, and entered into
this Agreement in reliance upon the warranty disclaimers and the
limitations of liability set forth herein, that the warranty disclaimers
and the limitations of liability set forth herein reflect a reasonable and
fair allocation of risk between you and Efineindia and
that the warranty disclaimers and the limitations of liability set forth
herein form an essential basis of the bargain between you and Efineindia . Efineindia would not be able to provide the services to you on an economically
reasonable basis without these limitations. Applicable law may not
completely allow the limitation or exclusion of liability or incidental or
consequential damages, so the above limitations or exclusions will apply
to you subject to applicable law. In such cases, Efineindia ’s
liability will be limited to the fullest extent permitted by applicable
law. This paragraph shall survive the termination of this Agreement or the
T&Cs and the Marketplace Terms.
Dispute Resolution: If any dispute,
controversy or claim arises under this Agreement or in relation to any Efineindia Marketplace Service or the Efineindia Platform,
including any question regarding the existence, validity or termination of
this Agreement or T&Cs or the Marketplace Terms
(hereinafter Dispute), the parties shall use all reasonable
endeavours to resolve such Dispute amicably. If the parties are unable to
resolve the Dispute amicably within 30 days of the notice of such Dispute, Efineindia may elect to resolve any dispute by a binding arbitration in accordance
with the provisions of the Indian Arbitration & Conciliation Act, 1996
(hereinafter Act). Such Dispute shall be arbitrated on an individual
basis and shall not be consolidated in any arbitration with any claim or
controversy of any other party. The Dispute shall be resolved by a sole
arbitrator, appointed by Efineindia in accordance with
the Act. The seat of the arbitration shall be Ranchi and the language of
this arbitration shall be English and/or Hindi. Either you or Efineindia may seek any interim or preliminary relief from a court of competent
jurisdiction in Ranchi necessary to protect the rights or the property
belonging to you or Efineindia (or any of our
agents, suppliers, and subcontractors), pending the completion of
arbitration. Any arbitration shall be confidential, and neither you nor Efineindia may disclose the existence, content or results of any arbitration, except
as may be required by law or for purposes of enforcing the arbitration
award. All administrative fees and expenses of arbitration will be divided
equally between you and Efineindia . In all arbitrations,
each party will bear the expense of its own lawyers and preparation. This
paragraph shall survive termination of this Agreement, the T&Cs or the
Marketplace Terms.
Jurisdiction and dispute resolution:
Subject to the Dispute Resolution section above, you agree that any claim
or dispute you may have against Efineindia must be resolved
by a court having jurisdiction in Ranchi, India. You agree to submit to
the personal jurisdiction of the courts located within Ranchi, India, for
the purpose of litigating all such claims or disputes. This Agreement
shall be governed by Indian law. This paragraph shall survive termination
of this Agreement.